Welcome to the East Africa Parks Guide support page! Here you’ll find answers to common questions, troubleshooting tips, and resources to help you get the most out of our app. If you still need assistance, don’t hesitate to reach out to our support team.
Frequently Asked Questions (FAQs)
1. How do I download the app?
You can download the East Africa Parks Guide from the App Store. Simply search for “East Africa Parks Guide” and click “Install.”
2. Do I need an internet connection to use the app?
No, the app works offline. Once you download the maps and park details, they will be accessible even in areas with no internet connection. However, some features like regular updates require internet access.
3. How do I download park guides?
You can download park-specific guides directly within the app by selecting the park you want. This will make all information available offline, including maps and points of interest.
4. How do I update my guide?
We regularly update park guides with new information and improvements. The updates are automatic.
5. Is the app available in multiple languages?
Yes, the app is currently available in English, with more languages coming soon.
6. How can I save my favorite spots?
You can save your favorite trails, campsites, and viewpoints by clicking the heart icon next to the location details. You can view all your saved spots in the “Favorites” tab.
8. What devices are supported?
The app is compatible with most iOS devices, including smartphones and tablets. We recommend using the latest version of your operating system for the best experience.
9. How do I contact support?
If you need further assistance, please scroll down to the “Contact Us” section for details on how to reach our support team.
Troubleshooting
1. The app is crashing or freezing
- Ensure your app is updated to the latest version by checking for updates in the App Store.
- Close the app completely and restart your device.
- Reinstall the app if necessary.
2. Maps won’t load
- Ensure your device has sufficient storage to download map data.
- Check your internet connection. You may need to reconnect to Wi-Fi or enable mobile data for the initial download.
- If offline, verify that you have downloaded the specific park guide containing the map you’re trying to access.
3. I can't download park guides
- Make sure you have enough storage space on your device.
- Check your internet connection for the initial download.
- Restart the app and attempt the download again.
Contact Us
Still need help? Our support team is here to assist you!
- Email: mattgathu[@]gmail.com
- Phone: +254-702-006-545 (Mon-Fri, 9 AM - 5 PM EAT)
We aim to respond to all inquiries within 24 hours on weekdays. For urgent issues, please use the live chat feature.
Tips for Optimizing Your Experience
- Keep Your App Updated: Regular updates ensure you have the latest park information, features, and bug fixes. Enable automatic updates in your app store settings.
- Allow Location Access: For accurate navigation and nearby points of interest, ensure you’ve enabled location services for the app in your device settings.
- Manage Offline Data: To avoid using up storage space, you can delete downloaded park guides after your visit. Simply go to “Manage Downloads” under settings.
- Use the Favorites Feature: Mark your favorite spots to create a personalized itinerary and access them easily when you’re out exploring.
App Permissions
Here’s what permissions we ask for and why:
- Location: To help you navigate parks and find nearby points of interest.
- Storage: To save offline maps, guides, and your favorite locations.
- Push Notifications: To keep you informed about new updates, tips, and special offers.
Data Privacy & Terms of Service
We take your privacy seriously. Read more about our Privacy Policy and Terms of Service to understand how we handle your data and keep your information safe.
Thank you for choosing the East Africa Parks Guide. We’re excited to be part of your next adventure!