Effective Date: Sep 17th 2024
At East Africa Parks Guide, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By using the East Africa Parks Guide App, you agree to the collection and use of information in accordance with this policy. If you do not agree to the terms outlined in this Privacy Policy, please do not use the App.
1. Information We Collect
We collect two types of information from users: Personal Information and Non-Personal Information.
Personal Information
Personal information is data that can be used to identify or contact you. The App may collect the following personal information when you interact with it:
- Contact Information: Name, email address, or phone number when you contact customer support or sign up for our newsletter.
- Location Data: If you enable location services, we may collect your real-time geographic location to provide navigation services and nearby points of interest.
- Device Information: Such as your device type, operating system version, and unique device identifiers for troubleshooting and improving our services.
Note: Location data is used solely for navigation and in-app purposes. You can opt-out of sharing location data at any time by disabling location services on your device.
Non-Personal Information
Non-personal information is anonymous or aggregated data that cannot be used to identify an individual. We collect the following types of non-personal information:
- Usage Data: Information on how the app is accessed and used, including clicks, navigation patterns, and features used. This helps us understand user behavior and improve the app's design and performance.
- Crash Reports and Diagnostics: Automatically generated reports when the app crashes or fails, which include device information but do not include personal identifiers.
2. How We Use Your Information
We use the information we collect for various purposes:
- To Provide and Maintain the App: We use your data to deliver core app functions like navigation, offline maps, and personalized recommendations.
- To Improve User Experience: Analyze how users interact with the app to refine features, design, and performance.
- To Communicate with You: Send updates, respond to your inquiries, and provide customer support.
- For Marketing and Promotions: With your consent, we may send you news, special offers, and promotions related to the parks or conservation efforts in East Africa.
- To Ensure App Security: Detect and protect against technical issues, fraud, or unauthorized access.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:
- Service Providers: We may share your information with third-party service providers to facilitate our services, such as hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the services they provide.
- Legal Compliance: We may disclose your information when required by law or to protect the rights, safety, or property of our users, the public, or East Africa Parks Guide.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring company.
4. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate information about you.
- Deletion: You have the right to request the deletion of your personal data, subject to legal retention obligations.
- Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure server environments, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Children’s Privacy
The East Africa Parks Guide is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such data as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
7. Third-Party Links
The App may contain links to external websites or services that are not operated by us. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. If the changes are significant, we will notify you through the App or via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:
Email: mattgathu[@]gmail.com
Phone: +254-702-006-545
Address: East Africa Parks Guide, P.O. Box 1246, Nanyuki, Kenya
Thank you for using the East Africa Parks Guide. We are committed to ensuring your privacy and providing a safe, enjoyable experience as you explore the natural wonders of East Africa!
This Privacy Policy is designed in accordance with global privacy regulations, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).